‘Leave on Server’ Enabled, Still Messages Outlook Deleted – Causes and Solutions

Published By Jamie Kaler

Approved By Rollins Duke

Published On June 8th, 2022

Reading Time 2 Minutes Reading

Problem

In Microsoft Outlook 2016, the problem arises when the first connection is established the messages are retrieved from the server into PST file of MS Outlook. However, when the second connection establishes then, earlier messages, that were retrieved from the first connection, are deleted from the server

Symptoms

Microsoft Outlook 2016 has been configured to download your email messages on the server by using POP3. While you are working with it, you experience that after the time when Outlook downloads your email; all the email messages of the server are deleted from the inbox.

Cause

This problem usually occurs in Microsoft Outlook 2016 configured with POP3 and in that configuration if you have to Leave a copy of messages on the Server option enabled. If you have the option of Remove from Server after some period enabled, then you may experience the issue of email messages being deleted from the server.

Solution

To overcome the above-mentioned trouble, perform the following steps:

1. Open Microsoft Outlook 2016.
2. In the File menu, select Account Settings and then click on Account Setting.
3. Take the cursor on your account and click on it to highlight the account.
4. Select on Change option and a Change Account window will appear.
5. In that click on More Settings >> Advanced
6. Enable the Remove from server after and mention the days.
7. Click OK.

Summing Up

Most of the time by mistake we just enable some options while working and later on that creates various issues in working. Out of which one such as discussed above. Microsoft Outlook is one of the popular email client application in this world. It will store their database in Outlook format. Follow the proper way as stated above to resolve such an issue.