Emails Are Being Deleted in Outlook 2016 with Windows 10 Without My Consent

admin | November 14th, 2016 | MS Exchange & Outlook

While the introduction of MS Windows 10 came as a fix for the bugs that were present in earlier versions, it also gave rise to some issues, which was unknown before. Although Windows 10 is highly compatible with Outlook 2016, there are some errors and issues, which the Outlook users have come across. One of the most common errors that I have come across is that the emails are being deleted in Outlook 2016 automatically.

A few days ago, I came across a query in which the user had posted his problem–

“Everything was working fine before I upgraded to Windows 10. However, after the upgradation, few emails are being deleted in Outlook 2016 with Windows 10 without my consent. Can someone suggest me a solution that will work in real?”

In this blog, we will focus on the reasons of the automatic deletion of the messages and the possible workaround to get rid of this issue.

Reason behind Automatic Message Deletion

This automatic deletion of emails in Outlook 2016 can also be considered as the case in which the emails are moved automatically to the Deleted Items folder.

The user comes across this problem in case he has utilized Ignore feature in Outlook. This Ignore feature is available in Outlook 2010 and above versions. When enabled, this option moves the emails to the Deleted Items folder automatically.

This option keeps a track of all the messages that are related to the same email thread. In addition to the message for which the Ignore option is enabled, all the messages that are related to this message are also sent to the Deleted Items folder automatically.

Workaround to Troubleshoot This Issue

To get rid of this problem, the user needs to remove the Ignore status from the email-thread. This can be done with the help of following steps:

  1. Open MS Outlook and select the Deleted Items
  2. Select the message on which the Ignore option has been set.

To know whether the ignore option has been set for an email; see the Ignore option in the ribbon. In case it is enabled, the option will be highlighted and if it is not enabled, it will not be highlighted.

  1. Select The Home tab and click on Ignore
  2. In the prompt bar, select Stop Ignoring Conversation.

When the above steps are run successfully, all the messages that have been deleted are moved back to the original folder. In addition, by doing this, you can prevent your mails from being automatically deleted in Outlook 2016 when upgraded to Windows 10.


Disabling the Ignore option will not only stop future emails from getting deleted automatically but also moves the emails from Deleted Items folder back to the original folder from which they were deleted. We hope that this will help you in getting rid of your problem.